Monday, November 22, 2010

How do I change the Company Directory recording on a Samsung iDCS 18D phone?

Our company switched phone systems over to the Samsung OfficeServ back in '08 when we moved. Back then, our admin recorded a day greeting, night greeting, along with instructions for Spanish callers and a company directory.



However, no changes have been made to these recordings since '08, which means that a lot of the people who are named on those recordings have either left the company or changed extensions.



I've looked up online and read through all the manual and instructions for the Samsung phone and for the OfficeServ database system. Unfortunately the only thing I've found are instructions on how to change the day and night recordings - nothing on how to change the Company Directory.



Any suggestions?How do I change the Company Directory recording on a Samsung iDCS 18D phone?
The Samsung iDCS 18D is the typical deskset for the newer iDCS phone systems. This phone is sometimes referred to as being in the ';Falcon'; series. The iDCS 18D is an 18 button digital phone intended for use with all Samsung DCS and iDCS phone systems.

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